Customer buying experience is our topmost priority ,we have a 03 days return and 07 days exchange policy, which means you have 03 days after receiving your item to request a return and 07 days after receiving your item to request an exchange.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return , you can contact us on our company official WhatsApp contact number +91 91681 13739 If your return is accepted, we’ll send you a courier pickup details. In case due to certain circumstances after raising the return request courier person attempts fail twice then request made will be cancelled. if your return is accepted, only a store credit note will be given for returns with a 6 months purchase timeline. This means you can use the credit note to purchase another item from the store within the given timeline.Due to the personalised and made-to-order nature of our lehengas, we regret to inform you that we are unable to provide a return policy for these unique creations. Your understanding is highly appreciated.
That's correct. The customer specific coupon code provided for return will have the following conditions:
- It will be valid for 6 months from the date of creation.
- The entire value of the coupon code has to be used in a single purchase.
- The coupon code has to be applied on the checkout page while placing the new order.
- Once the coupon code is applied and the order is placed, it cannot be refunded.
When you return the product to the courier guy, it is mandatory to take a receipt ( physical or through message). In case of lost shipment we will need the proof of return by you. Refund would be processed within 4-7 days after the product is received in line with above mention conditions at our warehouse. You can always contact us for any return question on our company official WhatsApp contact number +91 91681 13739 Return request will not be accepted through any other medium like email, Facebook / Instagram chat or phone call
Damages and issues
In case of receiving a defective, damaged, or wrong item, customers are advised to inspect their order upon delivery and contact the company immediately via their official WhatsApp contact number +91 91681 13739. The company will evaluate the issue and provide a brand new replacement with no additional cost to the customer.
Exceptions / non-returnable items
Certain types of items cannot be returned, including products that exhibit physical damage, sarees that have been ordered with fall and edging, products that are customised for you, products that are made to order, and products for which two failed attempts of return pickup have been made. These items are non-returnable.
Return,Exchange & Refund Policy (For International Region)
- If you're not satisfied with a product, you can return it to us within 3 days at your own cost and share the courier receipt on our official WhatsApp contact number.
- After we receive the product, we'll perform a quality check to ensure that the original packaging is intact.
- We'll refund only the product amount, deducting 5% of the payment gateway transaction amount.
- You can cancel orders only within 24 hours of placing the order.
- Please note that we won't refund any shipping charges, customs duties, or taxes paid by you during the original purchase.
- Please note that we have a strict no exchange policy for international shipping orders, as it is not feasible to process exchanges due to the logistical complexities involved in shipping products internationally