FAQ

Here are some simple FAQs about contacting, ordering, shipping, and payment options at Ekktara:

How can I contact Ekktara?                                                                       

You can call or WhatsApp Ekktara at +91-9168113739 from Monday to Saturday between 10:00 am to 6:30 pm.

Can I place an order over the phone?                                                               

Yes, you can place an order through WhatsApp, FB messenger, or Instagram.

How can I send Ekktara products as a gift to someone?                              

You can contact Ekktara at +91-9168113739 and provide the details. They will send the product with customized details as per your instructions.

Where does Ekktara ship to?                                                                          

Ekktara ships pan India and internationally to serviceable pin codes.

What are the shipping charges for orders in India?                               

Ekktara provides free shipping across India.

What are the shipping charges for international orders?                     

Ekktara delivers international orders through reputed third-party courier services. The shipping charges may vary depending on the location and order.

How do international duties and taxes work?                                         

For international orders, customers will be solely responsible for bearing customs duty and other clearance formalities and applicable charges.

What if I Don't Want to Pay my International Duties and Taxes?                                                                                                                   

If you refuse to pay international duties and taxes and do not accept the delivery of your product, we will issue a refund after deducting the return shipment cost, payment gateway charges, and import charges that we incur to ship the product back to India. It is important to note that all international orders are subject to Customs duty and other clearance formalities, and customers are solely responsible for bearing these charges.

When can I expect my order?                                                                              

Your order will be shipped out within 5 to 7 business days from the order date, and delivery time will depend on whether it's shipped within India or internationally. Please note that the delivery time may vary depending on the courier service and the delivery address location.

Can I track my order?                                                

Yes, Ekktara will keep you posted once your order is dispatched with tracking details

What payment options do you offer?                                                           

Ekktara offers several payment options, including credit or debit cards, Mastercard, Visa, Maestro, Amex card, and COD payment(only for India transaction) for orders below Rs 9999/-. For international customers, you can pay in your native currency via RazorPay at the payment page.

What is the exchange policy?                                                                        

Ekktara only offers a one-time exchange policy.

Are the colours of the products on the website accurate?                              

The colours of the products on the website have been portrayed as accurately as possible, but the display screen's colour may slightly vary.

Why was my order canceled?                                                                            

Ekktara generally does not cancel orders, but due to unforeseen circumstances, they may have to cancel an order. The support team will keep you posted if your order has been canceled.

Who are Ekktara's courier partners?                                                               

Ekktara has tied up with reputed courier partners such as DHL, Blue Dart, and others for its shipping and delivery services.